SMS Terms & Conditions

SMS Program Description

Happy Visits Home Health ("we," "us," or "our"), located at 3440 Wilshire Blvd., Suite 1208, Los Angeles, CA 90010, operates an SMS messaging program to communicate with patients, families, and referring providers who have opted in to receive text messages.

The types of messages you may receive include:

• Appointment reminders and scheduling updates
• Care coordination and service notifications
• Responses to your inquiries submitted through our website or by phone
• Billing notifications and account-related updates
• Customer support communications

We do not send unsolicited promotional or marketing messages. All SMS communications are related to your care, your inquiry, or your account with Happy Visits Home Health.

Consent

We only send SMS messages to individuals who have explicitly opted in by checking the SMS consent checkbox on our contact form, care request form, or referral form. Consent is entirely voluntary — you may submit any form on our website without opting into SMS communications.

SMS consent is separate from and independent of acceptance of our Terms & Conditions. Opting into SMS is never a condition of receiving services from Happy Visits Home Health.

By opting in, you confirm that you are the account holder or authorized user of the mobile phone number provided, and that you are at least 18 years of age.

Message Frequency

Message frequency may vary depending on your interaction with our office. You may receive more messages during active care coordination or scheduling periods, and fewer messages at other times. We will not send excessive or unnecessary messages.

Message & Data Rates

Message and data rates may apply. Standard messaging rates charged by your mobile carrier apply to all SMS messages sent and received. Happy Visits Home Health is not responsible for any charges imposed by your mobile carrier. Please check with your carrier if you are unsure about your messaging plan.

How to Opt Out (STOP)

After you send STOP, you will receive a single confirmation message and no further SMS messages will be sent to your number. You may re-enroll at any time by opting in again through one of our website forms.

You may also opt out by contacting us directly at (213) 868-2709 or [email protected] and requesting removal from our SMS list.

How to Get Help (HELP)

You may also reach us directly by phone at (213) 868-2709 or by email at [email protected].

Privacy

Your phone number and SMS consent status are stored securely and used solely to send the types of messages described in this document.

SMS consent is not shared with third parties or affiliates for marketing purposes.

For complete information about how we collect, use, and protect your personal information, please review our Privacy Policy.

Limitation of Liability

Happy Visits Home Health is not liable for any delays, failures, or errors in the delivery of SMS messages caused by factors outside our reasonable control, including but not limited to telecommunications network outages, carrier failures, technical malfunctions, or acts of third-party service providers.

SMS messaging is provided as a convenience. Time-sensitive communications — including urgent care needs, scheduling changes, or clinical matters — should always be confirmed by phone at (213) 868-2709. Do not rely solely on SMS for urgent or emergency communications. If you are experiencing a medical emergency, call 911 immediately.

Changes to SMS Terms

We reserve the right to modify these SMS Terms & Conditions at any time. When we make changes, we will update the "Last updated" date at the top of this page. Continued participation in our SMS program after changes are posted constitutes your acceptance of the revised terms. We encourage you to review this page periodically.

Contact Us

Questions about our SMS program or these terms? Contact us: